Privacy Policy
How Total Remote Care collects, uses, and protects information on this website.
Last updated: July 2026
Total Remote Care ("TRC," "we," "us") respects your privacy. This policy describes how information is collected and used when you visit totalremotecare.com (the "Site"). It applies to the Site only; the TRC monitoring platform used by client facilities is governed by separate agreements, including Business Associate Agreements where applicable.
Information we collect
- Information you provide. If you submit our contact form or chat with us, we collect what you share — typically your name, role, email address, phone number, facility name, and message.
- Usage information. Like most websites, the Site may collect standard technical information such as browser type, device type, pages viewed, and approximate location derived from IP address.
This Site is not intended to collect protected health information (PHI). Please do not submit resident or patient health information through the contact form or chat.
How we use information
- To respond to your inquiries and schedule requested demonstrations.
- To operate, secure, and improve the Site.
- To communicate with you about TRC services, where permitted.
We do not sell personal information.
Service providers
We use a small number of service providers to operate the Site, including form processing (Formspree), website chat (Chatbase), and video hosting (Vimeo). Information you submit through those features is processed by those providers on our behalf, subject to their own privacy practices.
Data retention and security
We retain inquiry information for as long as needed to respond and maintain our business records, and we apply reasonable administrative and technical safeguards to protect it.
Your choices
You may request access to, correction of, or deletion of the personal information you have submitted through the Site by contacting us at info@totalremotecare.com. Depending on your state of residence, you may have additional rights under applicable privacy laws.
Changes to this policy
We may update this policy from time to time. The "Last updated" date above reflects the most recent revision.
Contact
Total Remote Care, Miami, Florida · info@totalremotecare.com · +1 (954) 603-5622